nationally accredited mediators and conciliators

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Dispute Resolution

Mediation

Facilitation

Commercial Negotiations

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Free 15- minute consultation with an accredited mediator to advise you of your options on how best to resolve your dispute or negotiations.
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    Our Services

    Dispute Resolution

    Dispute resolution can be conducted by a number of means. We help you select the best for you.

    Negotiation

    The goal is to find a win-win solution that satisfies all involved parties.
    • Commercial & business
    • Workplace
    • Family & personal
    • Neighbourhood
    • Public policy

    Mediation​

    We can explain the mediation process and discuss your issues and needs in a free phone consultation.

    • Family Mediation
    • Elder Mediation
    • Workplace Mediation
    • Commercial Mediation
    • Property Mediation
    • Neighbourhood Mediation

    Conciliation

    Legislation provides the legal framework and authority to implement the outcomes of conciliation.
    • Regulatory frameworks
    • Ongoing relationships
    • Technical matter
    • Public interest matters
    • Time sensitive matters

    Arbitration

    The preferred resolution method when the parties seek a binding, neutral third-party decision, often in complex or technical disputes.
    • Commercial
    • Employment
    • Construction
    • Insurance/financial
    • International trade

    Litigation

    Suitable when legal precedent or judicial interpretation is required.
    • Public law disputes
    • Civil rights violations
    • Tort claims
    • Intellectual property
    • Class actions

    Facilitation

    Facilitation is the process of guiding a group discussion to enable productive dialogue, collaborative problem-solving, and the development of shared understanding or agreed-upon outcomes, without the facilitator making decisions on behalf of the participants.

    Facilitation

    We expertly guide the parties through facilitation to help them collaborate effectively, reach consensus, and achieve their desired outcomes.
    • Strategic planning
    • Policy development
    • Community engagement
    • Organizational change management
    • Civil projects
    • Government projects
    • Property development

    Commercial Negotiations

    Professional expertise in negotiations can lead to significantly better outcomes for your business deal compared to handling the negotiations on your own.

    Negotiations

    All negotiations are important. Achieve the best result by using an expert negotiator to represent or help you.
    • Real Estate purchase/sales
    • Business purchase/sales
    • Strata and Body Corporate issues
    • Workplace
    • Professional/Consultants

    Conflict Escalation

    Conflict resolution aims to prevent minor differences from escalating into violence and significant problems. By understanding conflict escalation stages and employing effective conflict resolution techniques, professionals can promote peace, prevent violence, and create harmonious environments.

    11 Reasons why you should use us at Dispute Resolutions

    1

    Client Centred Focus:

    After actively listening and understanding your concerns, we match you with the mediator who is best suited to address your specific issues and circumstances.

    2

    Communication Skills:

    We have exceptional communication skills, and the ability to convey information clearly and impartially. We understand and interpret both verbal and non-verbal cues.

    3

    Neutrality and Impartiality:

    We remain neutral and impartial throughout the process.  Neutrality helps maintain trust and credibility, allowing us to facilitate a fair and unbiased resolution for all parties.

    4

    Empathy and Emotional Intelligence:

    We have a high level of empathy and emotional intelligence. We effectively manage and diffuse emotional tensions during the mediation process. Empathy helps foster trust and creates an environment conducive to resolving conflicts.

    5

    Problem-Solving and Analytical Skills:

    We identify the underlying issues, explore potential solutions, and help generate creative options for resolution.

    6

    Negotiation and Mediation Techniques:

    We guide the parties toward mutually beneficial agreements, help them explore common interests, and facilitate compromise. We manage conflicts effectively and promote constructive dialogue.

    7

    Patience and Resilience:

    Mediation can be a lengthy and challenging process. We are resilient and adaptable, adjusting our approach as necessary to accommodate the needs and dynamics of the parties involved.

    8

    Cultural Sensitivity and Diversity Awareness:

    We demonstrate cultural sensitivity and awareness, respecting different perspectives and adapting our communication style accordingly. This helps create an inclusive environment and fosters effective dialogue.

    9

    Legal and Ethical Understanding:

    We have a solid understanding of relevant legal frameworks and ethical considerations. We adhere to ethical principles, maintain confidentiality, and ensure the process aligns with legal requirements and standards.

    10

    Organization and Time Management:

    We are well-organized and proficient in time management. We plan and manage mediation sessions effectively, ensuring that all parties have adequate time to express their concerns and explore potential solutions.

    11

    Continuous Learning and Improvement:

    We engage in continuous learning and professional development. We stay updated on techniques, conflict resolution theories, and relevant fields of knowledge. We constantly improve our skills and enhance the quality of our services.

    Resolution rather than Court

    When faced with a dispute, many individuals and businesses often consider going to court as the default option. However, there are several compelling reasons why using other options such as mediation or negotiation, to resolve disputes can be a preferable alternative to litigation.
    Cost-effectiveness:
    Resolving disputes through the court system can be a lengthy and expensive process. Legal fees, court costs, and the potential for prolonged litigation can quickly escalate the financial burden. In contrast, dispute resolution services offer a more cost-effective approach. They provide transparent fee structures, allowing parties to have a clearer understanding of the costs involved upfront. Additionally, the streamlined processes and efficient resolution methods, significantly reduce the overall expenses associated with resolving disputes.
    Time-efficiency:
    Court proceedings can be lengthy and unpredictable, often stretching over months or even years. This can cause significant delays, exacerbating the strain and cost of the dispute. In contrast, dispute resolution services focus on facilitating timely and efficient resolutions. Through mediation and negotiation, parties can reach mutually agreeable solutions promptly. By avoiding the lengthy court process, parties save valuable time and resources.
    Preserving relationships:
    Disputes can strain relationships, especially in business or personal matters where ongoing cooperation is essential. Litigation can further deteriorate relationships, as the adversarial nature of the court process often fuels animosity between parties. Dispute resolution services prioritize open communication, collaboration, and finding common ground. They employ techniques that promote constructive dialogue and understanding, with the ultimate goal of preserving relationships and fostering future cooperation.
    Control and flexibility:
    When parties go to court, they relinquish control over the outcome to a judge or jury. In contrast, dispute resolution services empower parties to actively participate in the resolution process. Through mediation and negotiation, individuals and businesses express their concerns, propose solutions, and actively shape the outcome. This level of control and flexibility allows parties to find creative and tailored solutions that better meet their specific needs and interests.
    Confidentiality:
    Court proceedings are generally public, which means that sensitive information and details of the dispute become part of the public record. In contrast,  dispute resolution services provide a confidential and private environment for parties to discuss and resolve their issues. Confidentiality helps protect sensitive business information, personal matters, and the reputation of individuals and organizations involved in the dispute.
    Customized solutions:
    Unlike court judgments, which are typically based on legal principles and precedents, dispute resolution services offer the opportunity for customized solutions. Understanding the unique circumstances and interests of each party involved in the dispute is prioritised. This allows them to facilitate creative and mutually beneficial resolutions that consider the specific needs and goals of the individuals or businesses in question.
    High success rate:
    Alternate dispute resolution options to Court Proceedings have a very high success rate. Eighty six percent (86%) of all mediations are successfully resolved. This is a much higher success rate than the Court process.
    All parties benefit:
    Disputes resolved through means such as mediation, typically deliver a good outcome for BOTH parties. They are both satisfied with the outcome. Whereas, by the Court process the outcome normally favours one party with the result being only one satisfied party.
    In conclusion ✅ Resolution
    For all of the above reasons, attempting negotiation or mediation before resorting to court litigation is a prudent approach to dispute resolution.

    Book a free 15 minute consultation.