Free 15- minute consultation with an accredited mediator to advise you of your options on how best to resolve your dispute or negotiations.
We will text you to arrange a suitable time.
We can explain the mediation process and discuss your issues and needs in a free phone consultation.
Facilitation is the process of guiding a group discussion to enable productive dialogue, collaborative problem-solving, and the development of shared understanding or agreed-upon outcomes, without the facilitator making decisions on behalf of the participants.
Client Centred Focus:
After actively listening and understanding your concerns, we match you with the mediator who is best suited to address your specific issues and circumstances.
Communication Skills:
We have exceptional communication skills, and the ability to convey information clearly and impartially. We understand and interpret both verbal and non-verbal cues.
Neutrality and Impartiality:
We remain neutral and impartial throughout the process. Neutrality helps maintain trust and credibility, allowing us to facilitate a fair and unbiased resolution for all parties.
Empathy and Emotional Intelligence:
We have a high level of empathy and emotional intelligence. We effectively manage and diffuse emotional tensions during the mediation process. Empathy helps foster trust and creates an environment conducive to resolving conflicts.
Problem-Solving and Analytical Skills:
We identify the underlying issues, explore potential solutions, and help generate creative options for resolution.
Negotiation and Mediation Techniques:
We guide the parties toward mutually beneficial agreements, help them explore common interests, and facilitate compromise. We manage conflicts effectively and promote constructive dialogue.
Patience and Resilience:
Mediation can be a lengthy and challenging process. We are resilient and adaptable, adjusting our approach as necessary to accommodate the needs and dynamics of the parties involved.
Cultural Sensitivity and Diversity Awareness:
We demonstrate cultural sensitivity and awareness, respecting different perspectives and adapting our communication style accordingly. This helps create an inclusive environment and fosters effective dialogue.
Legal and Ethical Understanding:
We have a solid understanding of relevant legal frameworks and ethical considerations. We adhere to ethical principles, maintain confidentiality, and ensure the process aligns with legal requirements and standards.
Organization and Time Management:
We are well-organized and proficient in time management. We plan and manage mediation sessions effectively, ensuring that all parties have adequate time to express their concerns and explore potential solutions.
Continuous Learning and Improvement:
We engage in continuous learning and professional development. We stay updated on techniques, conflict resolution theories, and relevant fields of knowledge. We constantly improve our skills and enhance the quality of our services.